Almost a year ago I purchased a wildcard SSL certificate from GoDaddy. When it was first issued I simply loaded it into into my Zeus ZXTM load balancer with the import button.
Everything seemed fine for quite awhile. I visited my web site in Firefox and in all of the flavors of IE. It seemed to work great. That is, until, someone called me to let me know that Safari was not accepting the certificate! I thought I was in trouble until I googled around and found many blog entries about the root cause. It turns out that my server, or in this case my Zeus ZXTM load balancer, was not configured to display the whole certificate chain back to the root authority.
This makes me wonder how this worked at all in every other web browser. Perhaps this is such a common problem that the other browsers hack around it?
Anyway, the fix was easy enough but the terminology was different. Rather than an SSLCertificateChainFile, my ZXTM called it an ‘Intermediate Certificate’. One click of a button, browsing to gd_bundle.crt (provided with my original certificate), and it was loaded up and the issue was fixed.
